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Receptionist

Job profile

The Receptionist shall be the first point of contact for our customers, suppliers and visitors. The receptionist will have to ensure welcoming experience while managing front-desk operations and supporting administrative tasks.

Main responsibilities

Attending to visitors

  1. Attend to all visitors and clients in positive and friendly manner.
  2. Meet the Client’s expectations.
  3. Treat all clients with courtesy and be able to calmly deal with conflict management.
  4. Ensure that staff members are timeously informed when their clients and guests have arrived.

Answering and screening calls

  1. Answer all telephone calls promptly and professionally.
  2. Direct / transfer callers to appropriate staff members and departments or to their voicemail in the case they are not in the office.
  3. Ensure that messages are thoroughly, correctly taken and are passed to the relevant person in a prompt and efficient manner.

Booking of meeting rooms

  1. Manage meeting room bookings through the digital diary and walk-ins/ad hoc requests.
  2. Ensure that the meeting rooms are properly organised and cleaned accordingly before every meeting commences.

Administration and co-ordination for the department

  1. Keep the telephone list updated and circulate to the organisation on an ongoing basis for ease of reference.
  2. Deal with couriers and deliveries arriving to the Head Office and distribute them accordingly.
  3. Maintenance of the reception area ensuring that there is no accumulation of parcels.
  4. Ensure the Reception area is always clean, tidy and stocked with periodicals and company literature.
  5. Any other cognate duties.

Technical and Soft Competencies/Skills, Knowledge

  1. Strong verbal and written communication skills
  2. Comfortable to converse in English
  3. Excellent organizational skills with the ability to multitask effectively
  4. Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  5. A friendly, approachable demeanor with a professional appearance
  6. Excellent Grooming
  7. Ability to handle customer inquiries or concerns calmly and efficiently
  8. Planning Prioritising & Time Management

Experience & Qualifications

  1. At least 3+ years’ prior experience in a receptionist, front desk, or customer service role is preferred.
SUBMIT YOUR CV

Kindly send your curriculum vitae on recruitment@banquepatronus.com